{"id":2923,"date":"2024-08-08T07:40:41","date_gmt":"2024-08-08T06:40:41","guid":{"rendered":"https:\/\/jspfashion.com\/?page_id=2923"},"modified":"2024-12-30T09:56:38","modified_gmt":"2024-12-30T09:56:38","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/jspfashion.com\/en\/info-stranice\/postupak-za-reklamacije\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2923\" class=\"elementor elementor-2923\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b9d28ca e-flex e-con-boxed e-con e-parent\" data-id=\"b9d28ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-342227a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"342227a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Complaints procedure<\/b><\/p><p><span style=\"font-weight: 400;\">We accept all complaints in accordance with the Consumer Protection Law (Official Gazette of the RS, No. 62\/2014 and 6\/2016 \u2013 Consolidated Law).<\/span><\/p><p><span style=\"font-weight: 400;\">If you have received a delivery, and have found:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have received a product you did not order that is on the invoice<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have received a product you did not order and it is not on the invoice<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have not received the product you ordered which is on the invoice<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">That you received a product with an expired shelf life<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have received a damaged product<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have received a product that does not work<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Please inform us of any damage to the shipment by telephone within 24 hours of receipt. <\/span><b>+381 <\/b><b>63 8811694<\/b><span style=\"font-weight: 400;\"> or by email\u00a0 <\/span><a href=\"mailto:jsp@sbb.rs\"><b>jsp@sbb.rs<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">If you are unable to notify us within this timeframe, please let us know as soon as you are able. In such cases, we will resolve the issue in your favour as quickly as possible and in consultation with you.<\/span><\/p><p><span style=\"font-weight: 400;\">In the event of a defect, we undertake to replace the product for you, and all replacement costs will be borne by JSP FASHION, or the supplier of the product with whom we have a signed business agreement. JSP FASHION will replace the product with a new one or issue a refund as quickly as possible, and in accordance with the legal procedure.<\/span><\/p><p><span style=\"font-weight: 400;\">The customer can return the goods only with a receipt and a stated reason for the return:<\/span><\/p><ol><li><span style=\"font-weight: 400;\"> When ordering goods via the online shop, or by courier, the end customer has the legal right to return the goods within 14 days of the invoice date. Both working and non-working days are included in this period.\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\"> If a customer is returning an item received via courier service, the legal deadline for this, from the date on the receipt, is 14 days. The customer should send the item to the address:<\/span><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returned item and guarantee card<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Original receipt<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reason for return written on paper<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The returned product must be in the same condition as when it was acquired and must include all technical documentation (manual, declaration of conformity, warranty if it is subject to one, packaging, etc.). The product must be free of any physical damage and signs of use.<\/span><\/p><p><span style=\"font-weight: 400;\">The customer is solely responsible for any diminished value of the goods resulting from handling them in a way that is not adequate, i.e., beyond what is necessary to establish the nature, characteristics and functioning of the goods. The customer bears the cost of returning the goods. After 14 days from the date of receipt, JSP FASHION is not obliged to provide a refund or an exchange.<\/span><\/p><p><span style=\"font-weight: 400;\">Upon receipt of the goods sent in this way, the service will check the condition and correctness of the item and inform us so that we can either hand them over to the customer or send a replacement.<\/span><\/p><p><span style=\"font-weight: 400;\">Upon receipt of your complaint, we will contact you by telephone (in order to resolve the matter as quickly as possible), and then inform you by email of the status of your complaint and the next steps, i.e. our proposal and timescale for resolving it, within the legally prescribed period.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Postupak za reklamacije Sve reklamacije primamo u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da (Sl. glasnik RS, br. 62\/2014 i 6\/2016<\/p>","protected":false},"author":8,"featured_media":0,"parent":15764,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2923","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/pages\/2923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/comments?post=2923"}],"version-history":[{"count":0,"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/pages\/2923\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/pages\/15764"}],"wp:attachment":[{"href":"https:\/\/jspfashion.com\/en\/wp-json\/wp\/v2\/media?parent=2923"}],"curies":[{"name":"Wordpress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}